ITSM in Agile times

Abstract:

IT Service Management is widely used as management approach to delivery of IT services. This approach is uses by majority of IT organizations and IT companies. Traditionally linked with ITIL as ITSM best practice. ITSM focuses on delivery of value in the form of services to customers and their users. It is great approach which works perfectly when implemented properly. What about ITSM in agile times? Is it still valid? What changes to the approach are needed? Is DevOps replacement for ITSM and ITIL? Answers to those questions you will get listening to this presentation.

Speaker:

itSMF International Chairman and IT Service Management practitioner with 20+ years experience. IT Manager, trainer, coach and consultant. Was involved in many ITSM implementations projects. Volunteer in itSMF International. Responsible for publications from 2012. Founder of itSMF in Poland. Experimental learning practitioner. Facilitated 100+ business simulations.