Heidi Waterhouse

Title: Fear of the Bus


Do you wake up in a cold sweat when you think about what would happen if one of your devops people were to suddenly vanish, or win the lottery? Could you carry on? Can anyone on your team take vacations to cell-phone dead spots?

Devops is such a dynamic and flexible part of an organization that it is the absolute hardest thing to get documented, and the place where it really makes a difference to burnout if you have managed the miracle.


Heidi Waterhouse

Heidi Waterhouse


Heidi is a widely experienced technical writer with an interest in writing herself out of work. She specializes in creating entire documentation suites for new companies and products in less time than you would believe possible. She speaks on topics like search-led writing, starting new documentation products, and whistleblowing as a technical writer.