Devops in the enterprise: why Swarming can fix the problem of becoming a 3rd-line support team

As DevOps becomes increasingly established in enterprises, its practitioners are increasingly finding their products absorbed into traditional IT support structures, and themselves expected to act as part of a classic multi-tier support structure. This presentation explores the problems this creates: its siloed nature creates inefficient work-in-progress queues, and reduces cross-functional collaboration and knowledge sharing. An alternative is Swarming: an methodology now emerging in forward-looking enterprises, which sets out to dismantle the tiered approach, replacing it with something much more dynamic, lean, and cross-functional.



Jon Hall

Jon is Principal Product Manager for BMC Remedy. A passionate advocate of user-experience driven product design, his work is focused on the emergence of DevOps and software-defined infrastructure in ...