Paging people just creates series of problems unless you put enough resources to build a healthy “on-call” culture. There are several points you have to take into account to make on-call suck less. At the center of each of these items, there is people. If you put your people at the center and design your incident response thinking about them in the first place, on-call becomes a competitive advantage. In this presentation, Serhat will about the key steps towards building a healthy on-call culture.