It is very rarely sufficient to just “automate” existing processes in large organisations because often they are no longer fit for purpose. So whys it so hard to change a process? Why are empathy, influence and risk management so important? Let’s go back to basics and remember what we care about.

Brooke majored in economics & psychology, and still isn’t clear how she ended up being part of the technology community. Starting out her career in internal audit and risk advisory, she quickly