For engineers who participate in on-call rotations, documentation is critical to resolving issues. Especially when, at 3am, the responding engineer will be on their own and not performing at their peak. Let’s discuss strategies implemented by a veteran on-call sysadmin, and how to be kind to 3am you.

Katie is a Cloud Developer Advocate at Google, working with the Serverless and Python communities to help ensure Google Cloud is as pleasant an experience a possible.

When she’s not changing the