Blameless Postmortem Culture

Introduction to Postmortem Culture

  • Goal: System shouldn’t break in the same way again.
  • Growth mindset.
  • Learn from mistakes.
  • Document everything for posterity!

What does a postmortem look like?

  • Various sections.
  • All sections for a reason.
  • Best practices for each section.
  • When does it make sense to write one?

Psychological safety & Blamelessness

  • Postmortems, if not written well can be counterproductive to your culture.
  • Why is blamelessness important? The most important?
  • Leadership and promoting this culture.
  • Celebrating failure!
  • Going beyond technology.

Ok, I wrote one, what next?

  • Going above and beyond just writing some documents.
  • Making things run like a clockwork, while self sustaining!


Murali Suriar

Murali Suriar is a lapsed computer science graduate, turned network engineer, turned SRE. Currently working at Google running cluster filesystem and locking services. Left Google to get on a boat. Got bored and came back.