The new interest in the ideas surrounding blameless retrospective culture and examining the deep role human factors play in our work is changing the way the technology industry understands and responds to service-impacting incidents.

But what would happen if we took these ideas to traffic court? Would they be as understanding about this type of “incident” as we strive to be about ours? And just which modern incident analysis techniques might be useful in traffic court? Come find out!

J. Paul Reed has over twenty years experience in the trenches as a build/release and operations engineer, working with such companies as VMware, Mozilla, Postbox, Symantec, and Salesforce.

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