A masters degree in Human Factors is useful in many aspects of operations work, but I never though it’d be useful to get out of a traffic ticket!
What do modern incident analysis techniques and traffic tickets have in common? This lightning talk tells the story of how I used the same state-of-the-art techniques some of the most innovative technology companies use to understand their operational incidents to… argue in traffic court why a ticket was unfair. What happened next? Come find out!