Communication in an Open Company (breakout 1)

In the IT Industry, many incidents have been misunderstood or blown out of proportion due to poor handling of communications during and right after a crisis arises. The how, when, and how much communication can be the difference between a media frenzy and an outage that people work through and forget about. Ever since a database outage in January of 2017, companies and contributors have received timely and effective communication from Gitlab.



Eric The IT Guy

Eric Hendricks, The IT Guy, is a Solutions Architect for Gitlab. He has spent much of the past 10 years as a Linux Systems Administrator. Nowadays, Eric is an open source warrior and co-host of the IT Guys’ podcast.