So you’ve had an incident. Restoring service is just the first step; your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

• Get an overview of blameless postmortems
• Learn techniques for effective information sharing
• Learn how to run a postmortem meeting effectively
• Understand the difference between “blame” and “accountability”
• Step through a real-world postmortem that occurred at a major SaaS organization

Prerequisites:

Come ready to interact! No computer needed.

Matty Stratton is a DevOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers