How do unicorns get the time to take 1 day a week to focus on innovation, or improve anything when we’ve got fires and CABs to fight all day? This talk introduces the one technique I’ve always returned to when I need to drastically improve teams I’ve joined and led over my 20+ year career in tech. You can use it right away to understand, communicate and improve your work, team or organization - whether you’re a leader or new recruit.