Krikor is a Sr Modern Service Management Consultant at Microsoft and the International Representative of itSMF Hellas. In the past, he has held the Project Management and Security Management positions. He specialises in IT Service Management research and development as well as the design and adoption facilitation of service management practices in a cross-industry fashion (banking, insurance, manufacturing, oil & gas, energy, retail, aviation, lottery) in EMEA region. Krikor is also a researcher at Henley Business School, University of Reading, UK and is a BoD member of the British Computer Society (BCS) Hellenic Section.
Krikor’s interests lie predominantly in (agile and lean) service management, project management, business process management and enterprise IT architecture. Krikor has authored academic papers on the topics of Service Management, Project Management and Model-Driven Business Process Engineering. Krikor was awarded the Highly Commended paper in the 2017 Emerald Literati Network Awards for Excellence for the publication titled “Facilitating organisational decision making: a change risk assessment model case study” published in Journal of Modelling in Management.