Blameless Postmortems: How to Actually Do Them




So you’ve had an incident. Restoring service is just the first step—your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some leading practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to facilitate a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”
  • Participate in interactive exercises to practice these techniques

Speaker

matt-stratton

Matt Stratton

     

Matt Stratton is a DevOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and

...