Keep Talking and Nobody Explodes: communication and transparency as part of emergency response

When things blow up, what do we do? Drop everything & jump right in to investigate. Sometimes leaving an agitated customer support rep, account manager or some other non-tech person in the dark for a long time. We can and should do better.

I this short talk I will present a couple easy ways to be more transparent during an emergency, and make a case on why the time wasted^W used on comms as opposed to staying on the task at hand could pay off big time.

Speaker

lukasz-garczewski

Łukasz Garczewski

 

Speaker

I am a belief-driven leader, on a mission to make the world a more connected and collaborative place to be.

I guide & coach managers and leaders, helping them to fail gracefully, learn

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