Mark Smalley is a writer, speaker and bridge builder at Smalley.IT. Also known as The IT Paradigmologist. He helps people discover where they are and to visualize where they want to be. Mark’s main area of interest is the management of IT systems and services. He has contributed to many bodies of industry knowledge, including the DevOps Agile Skills Association. Mark has spoken at hundreds of events in more than thirty countries. One of his recent contributions was as lead editor of ITIL® 4 High-velocity IT, kindly endorsed by Patrick Debois as an “exploration framework that embeds IT into business strategy”.