On-Call Best Practices

The always-on, always-available expectations of digital services have increased the requirements of technical teams to provide response and readiness around the clock. For teams new to this concept, introducing on-call can be challenging. There are technical and cultural considerations to keep in mind when adding on-call responsibilities to new teams. In this talk, we’ll look at some of those challenges and provide recommendations for folks who are dreading their new duties.



Mandi Walls

Mandi Walls is a DevOps Advocate on the Community and Advocacy Team. Before joining PagerDuty, Mandi spent a number of years at Chef Software, working with customers and community members in the US ...