Best Practices for On-Call Teams

The always-on, always-available expectations of digital services have increased the requirements of technical teams to provide response and readiness around the clock. For teams new to this concept, introducing on-call ownership can be difficult and complex. On-call management is key to supporting reliable services, and the non-technical aspects are important for teams to consider. This talk will cover the organizational practices that will help your team transition to on-call responders and build a supportive response culture.



Mandi Walls

“Mandi Walls is a DevOps Advocate on the Community and Advocacy Team. Before joining PagerDuty, Mandi spent a number of years at Chef Software, working with customers and community members in ...