We can’t all be Shaq: why it’s time for the SRE hero to pass the ball and how to make it happen

The skills are different, but there are a lot of engineers playing Shaq at their company. They’re the heroes who come in at 2 a.m. knowing just what to do to remediate fast and get back on track. Although that might win games and resolve incidents, it’s not setting the team up for sustained success.


Malcolm Preston

Joseph “Malcolm” Preston is a Staff Software Engineer at FireHydrant. He also spent time at Hudl, Thunderbolt Labs, and Ideeli. Based in New Rochelle, NY, Malcolm enjoys sports videography and ...