Craig has a 25+ year background in infrastructure and monitoring. He manages two IBM teams, one focused on PagerDuty and Instana (Observability Platform) for all of IBM, and the other develops internal tooling. His prior role involved coaching and advising internal IBM development squads to improve their DevOps and Agile practices, helping them deliver value into production faster with high quality. He lives in Raleigh, NC, USA with his wonderful wife, son and dog. Other pursuits include being an Assistant Scoutmaster and member of the Troupe at ComedyWorx Improv Club.