What Would Dr. Deming Do? Modern IT Operations, Service Catalogs, and Configuration Management

IT operations are at the heart of organizational success in today’s rapidly evolving digital landscape. The principles of quality management, pioneered by Dr. W. Edwards Deming, have consistently proven their value across various industries. This proposal explores how Dr. Deming’s principles can be applied to modern IT operations, focusing specifically on service catalogs and configuration management. By analyzing Deming’s philosophies and connecting them with contemporary IT practices, this talk provides actionable insights for achieving operational excellence, enhanced service delivery, and efficient configuration management in the IT realm.



John Willis

The IT management experience of John Willis spans over 40 years. He has worked as a consultant and evangelist for Red Hat and Docker. Willis previously founded Socketplane (sold to Docker) and ...