So you want to create a platform of services. Great! If you build it will they come? How will you design for the highest value? How will you measure success? Let’s discuss how to ensure human behavior is built into your design.

1 cup DevOps
1 cup Agile
1 cup Product Design Theory
1 heaping scoop of Organizational Change Management
1 pinch of Lean
Top and serve with Human Centered Design

Combine Digital Transformation, Organizational Change Strategy and Innovation Culture, and you get Kat Higgins.

A hungry learner with a radical growth mindset, Kat’ superpower is challenging the