Customer experience is the responsibility of the entire team. Many organizations leave reliability up to the SRE team, however reliability should be built in from the very beginning. In this talk Mandi and Julie will discuss what Service Levels Objectives are, why they are important to the organization, and how to define and set them. Going beyond SLOs, attendees will learn what Chaos Engineering is and practical ways to ensure compliance and resilience with best practices. We’ll show you how to focus your goals and error budgets with examples that will lead to reliability and improved user experience.

DevOps Advocate

Mandi Walls is a DevOps Advocate on the Community and Advocacy Team at PagerDuty. Before joining PagerDuty, Mandi spent a number of years at Chef Software, working with customers and

Sr. Developer Advocate

Julie Gunderson is a Sr. Developer Advocate at AWS, who advocates best practices around DevOps, reducing silos, reliability, and the psychology of teams. Along with advocacy, in