Building an effective observability practice requires more than just implementing the right tools—it demands a cultural transformation that puts operational excellence at the heart of engineering practices. This talk presents a practical framework for establishing an Observability Center of Excellence that balances technical implementation with cultural change. Drawing from real-world experiences, we’ll explore how to build cross-functional teams, establish effective champions programs, and create sustainable practices that scale. Learn how to move beyond basic monitoring to create a culture where observability is a shared responsibility and a core engineering principle.

Kyle Shelton is an Observability Architect at Grafana Labs, specializing in AI/ML-powered observability, site reliability engineering, and DevOps at scale. With extensive experience running and