Incidents happen - but the way we respond to them can either build stronger teams or sow fear and silence.

This talk dives into real-world techniques for running postmortems that actually drive learning and change, rather than just filling out templates. I’ll cover why traditional root cause analysis often fails, how to make psychological safety real (not just a poster on the wall), and practical formats for incident reviews that are collaborative, human-centered, and actionable.

If you’ve ever left a postmortem thinking “this fixes nothing,” this session will help you build a better way.

Agata Skorupka is a Senior Cloud DevOps Engineer and Data Scientist with a passion for building resilient cloud platforms and bridging the gap between infrastructure and data. She holds a PhD in Data