In this session, I explore how the GMF ITS Resiliency Program has elevated operational excellence across GMF, with the Enterprise Kubernetes practice as an early success story. I will highlight how following “The Process” led to iterative improvements, platform enhancements and cross-team alignment to drive resiliency outcomes. By focusing on the fundamentals of Failure Mode and Effects Analysis, we enable our customers with a strong foundation to navigate the growing complexities of our industry. The session will be delivered as a Lightning Talk. It will share our journey and how we emphasized continuous experimentation and learning to foster a culture of improvement.

Lorenzo Samaniego is a Cloud Services Manager at GM Financial and a senior IT professional specializing in cloud-native technologies and DevOps principles and practices. He is passionate about driving