Every new GenAI use case used to start with a series of tickets and end with an SRE manually provisioning namespaces, cloning starter kits into repos, wiring up DNS, running Jenkins pipelines, and provisioning IRIS, Guardrails, and memory services. Across multiple clusters. For every tenant. It didn’t scale.

We built a self-service Onboarding Experience (OBx) for the GenAI platform that encodes that entire runbook into an automated workflow. Tenants now onboard themselve and the solution handles the rest.

The result: 100+ use cases onboarded with zero manual steps per tenant.

This is the story of how we turned operational toil into a self-service seamless experience and what it takes to scale GenAI in the enterprise.