Michael Erdman, Managing Director of Technology – Digital Platforms at Southwest Airlines, is a technology leader focused on building and evolving the digital platforms that power Southwest’s customer experiences. In his role, Michael leads teams responsible for delivering scalable, resilient, and modern technology capabilities that support Southwest’s digital channels and enable millions of Customers to interact with the airline.

Throughout his career at Southwest, Michael has played a key leadership role in advancing the company’s digital technology ecosystem, bringing together engineering, cloud, DevOps, platform capabilities, and modern software delivery practices. He is passionate about creating technology platforms that allow engineering teams to move faster while maintaining the reliability, security, and operational excellence required at airline scale.

Michael is known for his collaborative leadership style and his ability to connect technology strategy with meaningful business and Customer outcomes. He continues to champion engineering modernization and platform innovation as Southwest evolves its digital experience.