Agentic AI tools are creating a new workload nobody’s ready for: knowledge workers creating their own applications. Salespeople, analysts, HR teams. Not “real” programmers - regular employees using Claude or Cowork to build small internal apps to replace Excel-and-PowerPoint driven business “processes”.

For example: BBVA reports 4,000+ active employee-built GPTs, ABN AMRO has retired 700 internal apps and is replacing them with this new shape, and Air France/KLM is saving over 200,000 hours a year on bot-driven internal automation. This is spreading fast!

These new apps still need everything the old ones did - auth, audit, secure supply chain, access to enterprise data, somewhere to actually run and scale. IT can’t say no, or they’ll be left out of the loop in a new shadow IT wave.

This talk goes over what’s actually happening: the new app patterns I’m seeing emerge across banks, automakers, and airlines, the platform-engineering work nobody planned for, and what the early movers have figured out about running it all.