Speaker: Chris Short
11 years in the US Air Force working in joint units/roles (meaning I worked with the Army, Navy, Marines, NSA, NRO, NGIA, CIA, etc.)
Heavy IT focus but also worked with satellite communications, phone switches, foreign country transmission infrastructure, etc.
Left USAF in 2010 and went into a Support Ops role. Bounced around to a few different places and have been working DevOps specifically for about two years now.
Kanban - Work could not pile up around anyone. Tickets could be used to track activity; used less to prioritize when to do work. Sure certain missions, personnel required immediate attention but first in, first out applied more often than not and every team member was an equal (a project manager’s dream).
Documentation - A lot of the standards and instructions were high-level guidelines; actual implementation guides needed to be developed based off needs. Hardware/software requirements, configuration templates, etc. were all built and needed to be shared through various teams/networks. Odd one-off problems and solutions rarely were documented so I created a “What’s The Fix?” wiki to identify weird problems and their solutions that were likely to be encountered again based off mission cycles
Configuration Management - Version control systems were not readily used during my time in the military but boy it would have been really nice to have a subversion/mercurial/git repo. Config standards were maintained through tight access controls but were frequently modified based off discussed improvements.
Fail Fast Because Ultimate Failure Is Not an Option - Do the unimaginable in a remote location under austere circumstances. Ideas had to be tested immediately and often needed to be abandoned quickly based off mission needs and war time circumstances.
Diversity Was Everywhere - Black, Brown, Yellow, White, Green (sea/air/motion sick) did not matter to us. We were there to get the job done, period. Your gender did not matter, your socioeconomic status did not matter, and your ethnicity did not matter. If you didn’t know something, you were taught. If you were color blind it didn’t matter I could teach you to terminate Cat5e/Cat6 with the best of them. If you were willing to learn, I was willing to teach.
Conflict Resolution - The best idea rose to the top of teams. Rank seldom mattered so long as your idea was better. Input was constantly sought after from all parties.
I cannot stress how invaluable my time was in the Air Force. It made me who I am but it also taught me a lot of what DevOps is today. Don’t overlook veterans in your attempts to diversify.