Jason Hand


Title: The Benefit of A Systems Lens : Giving & Receiving Feedback using Systems Thinking

Description:

Understanding feedback through a systems lens has advantages. This pure feedback loop is more accurate, it moves us away from needless judgement, and it enhances accountability just to name a few. By taking a step back and examining the feedback and data we receive in three different ways, we can understand it much clearer. Those ways are: 1) Are differences between the giver and receiver creating friction for the feedback? 2) Is the feedback partly related to the differing roles between giver and receiver as it relates to the common "system"? 3) Are processes, policies, physical environment, or other factors within the system reinforcing problems with the feedback? Allowing ourselves to view feedback from a "Systems Thinking" model, we can begin to look for patterns, understand the feedback loop with more accuracy, and identify contributing factors to both failure and success.This quick (IGNITE-style) talk will discuss feedback from a "Systems Thinking" perspective.

Speaker

Jason Hand

Jason Hand

@jasonhand

DevOps Evangelist at VictorOps, organizer of DevOpsDays–Rockies, author of ChatOps for Dummies (Wiley), and cohost of the “Community Pulse” podcast about building community in tech. He has spent the last 18 months presenting and building content on a number of DevOps topics such as blameless postmortems, ChatOps, and modern incident management. A frequent speaker at DevOps-related events and conferences around the country, Jason enjoys talking to audiences large and small on a variety of technical and non-technical subjects