Matt Williams


Description: ITIL in an Agile World

Oh, East is East, and West is West, and never the twain shall meet, Till Earth and Sky stand presently at God’s great Judgment Seat;

But there is neither East nor West, Border, nor Breed, nor Birth,

When two strong men stand face to face, tho’ they come from the ends of the earth! -- Kipling

ITIL has a bad name among Agile and DevOps practitioners. But once you strip away the ceremony and the high priced consultants, ITIL outlines a series of best practices for IT Service Management (ITSM), such as change management, configuration management, problem management, and process improvement. While these are good ideas, conflict arises in the implementation and the terminology used -- consultants charge by the syllable. Maybe it's all the "managers", each with their own silo and layers of complexity.

Despite FUD and mis-communication, the two camps do not have to be enemies.

There is a common ground where Agile and ITIL can meet and work together as brothers in arms.


Matt Williams

Matt Williams

Matt Williams always wanted to be a Renaissance Person. Maybe one day he will be. In the mean time, he reads, cooks, weaves, hacks, and spends time with his daughter in Columbus, OH. You can find his technical musings at