Title: Communication in DevOps: A Fairy Tale or a Horror Story?

Abstract:

Even though agile actively seeks collaboration from all its stakeholders, most agile projects did not extend themselves toward the operations people. DevOps came to bridge that gap. DevOps aligns business requirements with IT performance, with the goal of adopting practices that allow a quick flow of changes to a production environment, while maintaining a high level of stability, reliability, and performance in these systems. DevOps improves the work through a collection of principles and practices, centered around close collaboration between Development and Operations personnel. However, both sides have paid little, to none at all, attention to issues faced by each other. When it comes down to sit together and plan a solution to better meet customer demand, the communication between Dev and Ops can go from a fairy tale for a horror story with a blink of an eye. Many variables can affect this communication, e.g., depending on the size of the team, people involved in the conversation, how mature people are, location of the teams, means of communication, etc. The main goal of our presentation is to shed some lights on the perceptions that different teams have on communication in DevOps, highlighting some of the bottlenecks that were brought to our attention and share a list of some practices que might help your team to achieve greatness together.