What do Internet operational incidents have to do with aircraft carriers and chemical plants?

That’s just one of the things we’ll explore, as we look at what the past four decades of safety science can teach us about reframing failure in our software systems into success.

J. Paul Reed has over fifteen years experience in the trenches as a build/release engineer, working with such storied companies as VMware, Mozilla, Postbox, Symantec, and Salesforce.

In 2012, he