Mental models – why saying “I didn’t know it worked that way” is a sign of expertise not incompetence

This talk advocates for DevOps engineers to show off their misunderstandings in the name of developing their expertise. DevOps is fundamentally about change - creating change, recognizing change, managing the effects of intended and unintended change… I could go on but, I only have 5 min so I won’t.



Laura Maguire

I’m an Ohio State University PhD student in Cognitive Systems Engineering who studies cognitive work, coordination and adaptive strategies in high risk/high consequence work.

I’ve worked in domains