Richard Archbold is Senior Engineering Director at Intercom, a highly successful and fast growing Irish technology startup company that provides customer communication software to Internet businesses. Intercom's mission is to make web business personal. Previous to Intercom, Richard has worked as a senior technology manager at Facebook Dublin where he was part of the team responsible for keeping Facebook online. Rich also spent eight years at Amazon in Dublin, helping found their Dublin office. While at Amazon, Rich held a number of positions ranging from engineer to senior engineering manager in both Amazon.com and AWS.