Throughout our organizations there are different lenses of understanding. These lenses can cause the exact same picture to be viewed differently by viewers with a different lens. While these lenses provide incredible versatility and perspective to a company, they can become a liability in times where a shared understanding of a problem exists. Nowhere is this more prevalent than in the worlds of Dev and Ops. Together lets walk through the damage that these fragmented visions can cause, how we can repair them and the benefits to be reaped from a shared context.

Jeff Smith has been in the technology industry for over 15 years, oscillating between management and individual contributor. Jeff currently serves as the Manager of Production Operations for Centro, a