Using Coaching Skills to Grow Compassion, Empathy and Kindness in DevOps

An increasing number of people within tech are talking about compassion, empathy and kindness as being necessary to build great DevOps teams and solutions - and yet not everyone seems to view these as things that can be learned or taught. As a discipline, coaching uses all three to great advantage - and the good news is that basic coaching skills can be learned by anyone. Not only that, but they can be applied to a wide variety of contexts.

In this talk, I will describe the GROW model for holding coaching-style conversations, with the aim of giving the audience some practical tools to take away with them. I will also show how I have applied this framework to help everyone in a DevOps environment work together more effectively - with compassion, empathy and kindness.




Nik Knight


Nik Knight is not entirely sure how, as an English Lit and Philosophy graduate, she ended up in tech. However, having served time on first-line support, led multi-discipline Delivery Teams, and spent