Argue Better with Active Listening




Have you ever gotten into an argument because the statement that you made wasn't understood as you meant it? Have you ever seen a simple disagreement go rapidly off the rails, and turn into a shouting match?

Rather than quipping at one-another (like UDP), there is a technique for resolving disputes or conflicts that is more akin to TCP. It is called “Active Listening”. In this lightning talk, I'll show you how this technique reduces the likelihood of a shouting match by drastically slows the escalation, and forcing each side to listen and comprehend what the other person is trying to say.

Speaker

waldo-g

Waldo G

 
Waldo is a geek, and if you find him odd, there are plenty of things you could blame that on. He's a long-time Sys/Ops Engineer, enjoys leading teams, and is active in the DevOps community. He has ...