Digital inclusion: designing for everyone

As creators of products and services, we’re pretty good at thinking we’ve got it all sussed. We map user journeys, we create roadmaps, we write user stories. We know what we want people to do; what actions we want them to take. But do we really know who these people are? Do we really know what they need? Do we take the time to find out, or are we building products and services based on our own assumptions and biases?



Helen Joy

Helen Joy is a UX consultant and user researcher at SPARCK, working predominantly within Government organisations. Her focus is on universal and inclusive design practices. She’s an organiser of Women ...