Argue Better with Active Listening


Have you ever gotten into an argument because the statement you made wasn’t understood as you intended? Have you ever seen a simple disagreement go rapidly off the rails, and turn into a shouting match?

Rather than quipping at one-another (like UDP), there is a technique for resolving disputes or conflicts that is more akin to TCP. It is called “Active Listening.” In this talk, I’ll show you how this technique reduces the likelihood of a shouting match by drastically slowing the escalation, and forcing each side to listen and comprehend what the other person is trying to say.

Speaker

waldo-grunenwald

Waldo Grunenwald

 
Waldo is a geek. If you find him odd, there are plenty of things you could blame that on. He’s a long-time sys/ops engineer, enjoys leading teams, and is active in the DevOps community. He may ...