Stephen Nelson-Smith is technical delivery coach at Ticketmaster International, where he works to bring continuous improvement in all areas of the technical organisation, covering architecture, people, and process. A deeply experienced infrastructure developer, he is considered one of the earliest pioneers of the Devops movement, and his O'Reilly books on Test-Driven Infrastructure with Chef brought about a paradigm shift in configuration management. Beyond his work interests, he competes internationally in both Table Tennis and Chess, and is a keen student of Russian literature.